Frequently Asked Questions

Our MOQ varies by product type. For custom printed plastic bags, the standard MOQ is 10,000 pieces. Some products may have different minimums. Please check the product details or contact our sales team for specific requirements.

We offer paid samples for quality verification. Sample fees range from $50-$200 depending on product type and printing complexity. Sample costs can be deducted from your first order. Contact us via email or WhatsApp to request samples.

Standard production time is 15-25 days depending on order quantity and product complexity. Larger orders may require additional time. We will provide accurate delivery schedules when confirming your order.

We accept T/T (Telegraphic Transfer), L/C at sight, PayPal (for small sample orders), and Western Union. Standard payment terms are 30% deposit + 70% balance before shipment. Flexible terms (e.g., OA 30/60 days) are available for established long-term customers.

Getting a quote is simple: provide the product type, dimensions, material requirements, number of printing colors, and order quantity — we'll send a detailed quotation within 24 hours. Submit requirements through our website contact form, email (info@colorpackprint.com), or WhatsApp. Quotes include material, printing, plate-making, and packaging costs.

Yes, we provide basic design support free of charge. If you have existing artwork (AI, PSD, PDF formats), send it to us for printing. For custom design services, our team can help with professional design at additional cost based on complexity.

Yes, we offer a range of eco-friendly materials: biodegradable (PLA, PBAT), recyclable mono-materials (MDO-PE, BOPE), post-consumer recycled (PCR), water-based ink printing, and FSC-certified kraft paper laminates. All materials meet international environmental standards for the European and North American markets.

We provide full-category customization: stand-up pouches, zipper bags, 3-side seal, 4-side seal, 8-side seal, back-seal, spout pouches, custom-shaped (die-cut), roll film, and kraft paper bags. Custom sizes, shapes, and material combinations (aluminum foil, metalized, transparent, PET/PE/PA/Kraft Paper) for food, household, pet food, coffee, tea, and other industries.

We offer rotogravure printing (best for large volumes, excellent color fastness) and digital printing (ideal for small batches, no plate-making). We support 1-12 color printing, Pantone spot colors, lamination (matte/glossy), holographic anti-counterfeiting, hot stamping (gold/silver foil), UV spot coating, windows, zippers, spouts, and more post-processing techniques.

Absolutely. We provide FDA and EU 10/2011 compliant food-grade packaging materials. Our food packaging production lines use food-grade inks and solvent-free lamination to ensure safety and hygiene. Suitable for coffee, tea, snacks, pet food, condiments, frozen foods, powdered beverages, and all types of food products.

Our products are ISO 9001 and ISO 14001 certified. We also provide FDA food-grade certification and SGS test reports. For exports to specific countries, we can provide relevant certification documents as required.

We strictly follow ISO quality management with full-process quality control: incoming raw material inspection → in-process control (first-piece approval + inline patrol) → finished product testing (dimensions, color fastness, adhesion, load-bearing, seal integrity) → pre-shipment AQL sampling inspection. Complete traceable records are maintained for every batch. Third-party inspection (SGS/BV/Intertek) is supported.

Our factory is located in Shandong Province, China, featuring GMP-standard cleanroom workshops and automated production lines. We warmly welcome clients to schedule a factory visit to see our equipment, quality management systems, and production capabilities firsthand. A factory tour helps build trust for long-term collaboration.

We have multiple automated production lines with monthly capacity of approximately 500-800 tons of various plastic bags. Capacity depends on product type and specifications. We can handle large-volume orders with stable supply guarantees.

Yes, we offer global shipping via sea freight (cost-effective for large orders, 25-45 days to EU/Americas ports), air freight (5-10 days for urgent orders), and express courier DHL/FedEx/UPS/TNT (3-7 days door-to-door). Shipping costs are calculated based on destination, volume, and weight. We partner with COSCO/Maersk/MSC for competitive rates.

Our cooperation process is simple and efficient: 1) Requirement communication (provide specs/quantity/design) → 2) Solution confirmation & quotation (within 24 hours) → 3) Sample production & approval (5-7 days) → 4) Contract signing & deposit → 5) Production (15-25 days) → 6) Quality inspection → 7) Balance payment & shipment → 8) After-sales follow-up. A dedicated account manager handles your project end to end.

Yes, we specialize in OEM (Original Equipment Manufacturing — you provide the design, we manufacture) and ODM (Original Design Manufacturing — our team provides one-stop solutions from market research and packaging design to production). We also offer neutral packaging, custom branding labels, and barcode customization.

We take customer satisfaction very seriously. Upon receiving a quality complaint, we respond within 24 hours and provide an initial resolution plan within 48 hours. For confirmed manufacturing defects, we offer proportional replacement or refund. We also conduct root-cause analysis to improve quality control and prevent recurrence. Long-term after-sales assurance is our strongest commitment.